Welcome to Montinola Medical
Your trusted partner for online healthcare consultations
Frequently Asked Questions
Booking an appointment is easy! Just visit our Book an Appointment page, choose your preferred service, select a date and time that works for you, and complete the secure payment process. You’ll receive a confirmation email with all the details for your appointment.
Each online consultation with Dr. Montinola is ₱300. This includes a professional medical consultation, where you can discuss your symptoms, ask questions, and receive treatment recommendations.
Yes, you can discuss multiple health concerns during your consultation. Dr. Montinola will take the time to listen to all your symptoms and offer advice on each issue. However, if you have extensive medical concerns, we recommend scheduling additional appointments to ensure proper attention to each condition.
Once you book and pay for your consultation, you’ll receive an email with a link to your virtual appointment. You can choose between video call, phone call, or chat consultations. During your session, Dr. Montinola will provide personalized medical advice based on your health concerns.
For a video consultation, you’ll need a device with a camera (laptop, tablet, or smartphone), a stable internet connection, and a quiet space. For phone consultations, simply ensure your phone is charged and ready for the call.
It’s helpful to have a brief summary of your symptoms, any medications you’re currently taking, and any relevant health history ready for the consultation. This will ensure Dr. Montinola has all the information needed to provide accurate advice.
Payments are processed securely through our online booking platform. We accept a variety of payment methods, including bank transfer and e-wallets like GCash. Once payment is made, you’ll receive a confirmation email and a receipt for your records.
Yes, if you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Cancellations made less than 24 hours before the consultation are non-refundable. You can reschedule by contacting us via email or phone.
Absolutely. All consultations are conducted securely, and your personal and medical information is kept confidential in accordance with our Privacy Policy. We follow strict protocols to ensure your privacy is protected.
Minors (under 18 years old) can be seen by Dr. Montinola with parental or guardian consent. The guardian must provide their contact information and be present during the consultation.
No, our services are not intended for emergency medical situations. If you have a medical emergency, please contact your local emergency services or go to the nearest hospital. Our consultations are designed for general health inquiries and non-urgent care.
Yes, we offer consultations for both chronic conditions (such as diabetes, hypertension, asthma) and mental health support (stress, anxiety, depression). Dr. Montinola will guide you through managing these conditions and provide appropriate recommendations.
Yes, if appropriate, Dr. Montinola can prescribe medications during your consultation. Prescriptions will be sent electronically, and you can have them filled at your preferred pharmacy.
After you book your appointment and make payment, you will receive a confirmation email with the details of your consultation, including the date, time, and the link to join the virtual consultation.
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